Policies

BEFORE booking with Indy Characters & More LLC. please be sure to read our Customer Responsibilities Check List

Indy Characters & More LLC.

Deposits:

No date or time slot is reserved until a full non-refundable posit has been received. You have 3-days from the date of your invoice to pay the non-refundable deposit in full. If your deposit is not paid in full within the 3-days, Indy Characters & More LLC will cancel your booking and your date and time slot will NOT be held. A non-refundable deposit fee is required for all events, and are due prior to finalize your booking.

This is a non-refundable deposit; in the event of a cancellation, or breach of contract by the client., shall be liquidated for inconveniences to Indy Characters & More LLC. If you need to reschedule your event, your non-refundable deposit can be applied to any event you book within 3 months of your original event date. Your non-refundable deposit will be applied towards the total cost of all services rendered.

Your final payment PayPal invoice will be sent 5-days before your event and will be due by end of day of the date invoiced. The following day you will receive a contract for review and e-signature. Your contract MUST be e-signed by end of day before your event date. A e-signed contract is REQUIRED, if not e-signed Indy Characters & More LLC. WILL NOT make the appearance. to the signing the required Indy Characters & More LLC. contract.

Changing Areas:

In preparation for Indy Character & More LLC. appearances our performers Indy Characters will provide our very own "pop-up" changing tent. Please ensure you have a location for our changing tent prior to our arrival, so we can ensure we are ready to start promptly at your requested time slot. BEFORE booking with us, please read the Indy Characters & More LLC. Customer Responsibilities Check List

Weather Conditions:

Indy Characters & More LLC. takes pride in the quality of mascots/character costumes we provide to our customers. We make every effort to ensure our costumes remain clean, undamaged and of high quality for all appearances. Indy Characters & More LLC. mascots/ characters will not make appearances outside during inclement weather (e.g. extreme cold/hot, rain, snow, lightning, hail etc….)

*FOR OUTSIDE APPEARANCES* Indy Characters & More LLC. WILL NOT make appearances if it has rained 48 hours before your event. If it rains/snows 48-hours prior to your event we WILL NOT make your appearance. Your non-refundable deposit WILL NOT be refunded, you are more then welcome to take advantage of our reschedule policy (Based on Indy Characters & Moe LLC. availability)

Mascot/Character Break Policy:

Indy Characters & More LLC. number one priority is the safety of our performers and costumers, and because our costume character and mascot costumes get extremely hot, we have a rigorous break policy. We require that all performers are kept as safe and cool through tout the duration of the event. For your 30-minute appearance the mascots ONLY will receive a 5-minute break after 15-minutes. Break times will vary, and taken as needed.

Mascot Logistics:

Indy Characters & More LLC. cartoon mascots are unable to speak, however; they are extremely lovable and friendly, however; our costumed characters, such as our princesses and some superheroes are able to speak with the guest. The safety of our staff and our customers and your guest our number one priority therefore, Indy Characters & More LLC. cartoon mascots and costumed characters are not allowed to pick-up, hold or place guest in their laps during their appearance/visit or while taking photos.

Marketing/Advertising:

Indy Characters & More LLC. will only accept bookings from individuals who are aware that we DO NOT offer nor represent any licensed and/or copyright characters from TV and/or movies. All of Indy Characters & More LLC. costume characters and cartoon mascots are generic, inspired and have unique names. Accordingly; when you hire Indy Characters & More LLC. services for your event you CANNOT create, use, develop, distribute etc…. any marketing materials with the official licensed and/or copyright names of the character's likeness we offer. Marketing includes but is not limited to magazines, websites, social media sites, blogs, presentations, flyers, commercials, mailing material and/or any and all similar reproductions or recordings.

If you choose to market your event using the official licensed and/or copyright official character names we will NOT make an appearance at your event. you have misrepresented our characters/mascots we will NOT make an appearance at your event! Your non-refundable deposit will not be refunded, and this e-signed contract is breached, therefore Indy Characters & More LLC. is not liable to adhere to this contract; all contractual obligations will be vacated and terminated.

Photography & Social Multimedia:

Indy Characters & More LLC. reserves the right to use any photograph/videography or other, similar reproductions or recordings taken at any Indy Characters & More LCC. Client(s) event and/or, any affiliate of Indy Characters & More LLC. Indy Characters & More LLC. also, reserves the right to use any photograph/videography without the written permission of those included within the photograph. Photographs may be used in publications and/or other forms of media produced used, or contracted by Indy Character & More LLC. This includes, but is not limited to magazines, websites, social media sites, blogs, presentations and another Indy Characters & More LLC. marketing materials or other, similar reproductions or recordings.