To ensure you have a super fun event and to ensure we keep our staff as safe as possible, there are a couple of things we would like to remind you of prior to an Indy Characters & More LLC. visit. Thank you and we look forward to bringing life to your event!
You paid your non-refundable deposit invoice within 3-days of receiving your invoice. Without payment within 3-days, an invoice will be canceled and your date and time slot will not be held; additional terms may apply.
Payment MUST be received prior to the character/mascot appearance. You received a second invoice via PayPal approx. 5-days prior to your event date; payment MUST be made upon receipt of the invoice.
You have reviewed & e-signed an Indy Characters & More LLC. contract. You received your contract and reviewed and e-signed. Without an electronically signed (e-signature) contract we WILL NOT to attend your event, and a refund of your non-refundable deposit WILL NOT be provided.
You will ensure there are no stairs for the character/mascot to use. For safety concerns and because of the extremely large size of some of our mascots, our staff are unable to go up or down stairs while in costume. If unable to accommodate by not having our costume characters/mascots use stairs, we are unable to attend your event, and your non-refundable deposit WILL NOT be refunded.
WE ONLY OFFER OUTSIDE APPEARANCES. The safety and health is our number #1 priority; therefore, we no longer offer inside appearances. ALL Indy Characters appearances will be OUTSIDE ONLY until further notice. We no longer will go inside any type of building/facility, this includes but not limited to, homes, churches, gyms, clubhouses, daycares, schools, etc...
No Grass for Indy Characters & More LLC. mascots. We will ONLY make appearances on concrete(sidewalks, driveways) or patio's/decks, NO GRASS for mascots. Characters with "standard" shoes are allowed on the grass.
Indy Characters & More LLC. appearances are weather permitting. ALL appearances are weather based, meaning as long as the weather is sunny and dry outside Indy Characters will make your appearance. If it rains/snows 48-hours prior to your event we WILL NOT make your appearance. Your deposit WILL NOT be refunded, you are welcome to reschedule (Based on Indy Characters & Moe LLC. availability) Indy Characters & More LLC. mascots/ characters will not make appearances outside during inclement weather (e.g. extreme cold/hot, rain, snow, lightning, hail etc….)
Social Distancing at ALL times. Social distancing is REQUIRED at all times! Characters/Mascot will be in social distancing cube. This includes 6" feet away from the mascots/characters without a mask. Note: Not all team members will be comfortable allowing guest inside the cube, in which case everyone must stay outside the social distancing cube.
There will be NO SMOKING and/or SMOKE within 50 feet of our characters/mascots. Our non-smoking policy applies to ALL appearances inside and/or outside. This includes but not limited to cigarettes, tobacco, cannabis cigars, pipes, e-cigarettes etc...
If characters/mascots are subjected to smoke/smoking the appearance will be stopped, and no refunds will be provided!
You have NOT marketed and/or advertised your party/event representing officially licensed copyright mascots/characters. Indy Characters & More LLC. does not own the rights to any licensed and/or copyright mascots/characters, therefore any marketing material with officially licensed copyright names is strictly prohibited! If you have misrepresented our characters/mascots we WILL NOT make an appearance at your event! Your non-refundable deposit will not be refunded, and this e-signed contract is breached, therefore Indy Characters & More LLC. is not liable to adhere to this contract; all contractual obligations will be vacated and terminated.
ALL CARTOON MASCOTS AND COSTUMED CHARACTERS ARE GENERIC/INSPIRED AND ARE NOT AFFILIATED, LICENSED OR ASSOCIATED WITH ANY CORPORATION OR TRADEMARK. Should you have the need for a licensed, copyrighted mascot or character at your event, we encourage you to contact the company/copyright holders for your specific targeted character. It is not our intention to violate any copyright laws. The characters that we offer are NOT the authentic copyrighted characters, and Indy Characters & More LLC. cartoon mascots and costumed characters are named of our own creation. Any resemblance to nationally known copyrighted characters is strictly coincidental. If you have any questions regarding this issue, we encourage you to contact us.